Keepsake Ornament Club (KOC) Terms and Conditions

For Canadian Members

How to join:

Canada Members: Canadian consumers can join the Hallmark Keepsake Ornament Club online at (Excluding Quebec)

Beginning in 2024, Canadian consumers will pay in Canadian funds when ordering. All prices are quoted are in Canadian funds. Please refer to the on-line application for other fees, such as taxes and shipping.

Membership fees will be collected at the time you join or renew. All prices quoted are in Canadian funds.

Annual membership fee is non-refundable. You must have a valid email address for membership to be processed.

Limit one (1) KOC memberships per year per person. No more than one (1) memberships may be associated with a particular email address. Memberships are non-transferable.

Online (Canadian residents only.)

2024 Annual Membership Details: 

Hallmark KOC memberships run on a calendar year, that is, from January 1 through December 31 of the same year. Annual Membership fees will be collected at the time you join or renew, and the membership for an individual begins upon receipt by Hallmark of the annual fee and ends on December 31, 2024 Hallmark has no obligation to supply to a member anything which was stated to be a benefit of membership if Hallmark had published a calendar or other statement of the timing of that benefit and the membership in question began after the date(s) given for that benefit. Please note in particular:

  • Join by 12/31/2023 and Members can purchase 2023 KOC Exclusive product again; limit 1 per ornament per member.
  • Join by 1/15/24 to get your full member benefits, including $30 in rewards.
  • Dream Books will be received prior to the end of April 2024.
  • Join by 5/1/24 to get full member access and benefits at Ornament Premiere
  • 2024 Membership enrollment ends on 6/30/2023 unless sold out prior.

Delivery of the Keepsake Dream Box:

The Keepsake Dream Box is a gift from Hallmark Keepsake Ornament Club for joining the KOC or renewing your KOC Membership. This gift will be mailed directly to your home, once a year, starting in April after enrolment or renewing. This gift is non-returnable. If items inside the box arrive damaged, please call 1-844-807-9624 to request a replacement.

Supply of the Dream Box may be exhausted prior to the end of a KOC Membership year, in which event any membership for that year which is purchased thereafter will not entitle the member to a Dream Box for that year nor will Hallmark be obligated to make a substitution for same.

Order and shipment information:

  • All orders must have a Canadian shipping address.
  • All orders will be charged applicable taxes on each shipment and shipping charges.
  • The Keepsake Dream Box will ship directly to your home prior to the end of April of each year.  Orders processed after May 1, will ship 7-10 days following enrolment processing.
  • The KOC Exclusive Dream Book only available to KOC Members and is only included the Keepsake Dream Box.  (Confirming this is valid statement)
  • KOC Exclusive Ornaments can only be purchased at your local Hallmark Gold Crown store.
  • Ornament quantities are limited and are offered while supplies last.
  • Annual membership fee is non-refundable.
  • Offer subject to change without notice.

KOC exclusives:

2024 Canadian KOC Members may purchase the KOC exclusive ornaments offered throughout the year by purchasing in Gold Crown stores. 

KOC exclusive ornaments are limited to one unit per ornament per KOC Membership. Any product exclusivity applies only to sales in Canada and it applies just for the calendar year in which the ornament is first made available for purchase by KOC members.

Members who join the 2024 program early (in November or December 2023) will be able to buy 2023 KOC Exclusives again, limited to one of each KOC Exclusive ornament per KOC Membership; at your local Hallmark Gold Crown store, while supplies last.

KOC exclusives returns and exchanges:

If for any reason you are not completely satisfied with your KOC exclusive ornaments, simply return it to the store where it was purchased.  Please review your local Hallmark Gold Crown store policy regarding their refunds and returns procedure. 

$5 coupon:

  • Limit one $5 off $10 savings on your total purchase coupon can be redeemed in store per visit.
  • Minimum $10.00 purchase, before taxes, required to receive offer. May not be combined with other coupons. Not valid on gift card purchases, postage stamps or past purchases.
  • See store for any additional exclusions.
  • Coupon is required to redeem offer in store and must be surrendered at time of purchase.
  • Offer valid at participating Hallmark Gold Crown stores in Canada.
  • Consumer is responsible for any applicable sales tax. No cash value. Offer may be cancelled or modified at any time.
  • This offer is exclusively for you; coupon may not be redistributed. Internet redistribution strictly prohibited. No photocopied, photographed, scanned, mechanically or digitally reproduced or altered coupon accepted. Coupon fraud is punishable by law.

Online Keepsake Community:

Any use of, or access to, a Keepsake Community private group account that is controlled by Hallmark, on Facebook or other social media platform, shall be subject to the same terms of use as are stated at as applying to access to that site. As stated therein, Hallmark shall have the right (but not the obligation) in its sole discretion to refuse, move or remove any content that is posted to such a social media account that is controlled by Hallmark if that content that violates these terms of service or is otherwise objectionable in's sole judgment. In particular, but not by way of limitation, you agree not to post the following:

  • Obscenities, discriminatory language, or other language not suitable for a public forum.
  • Advertisements, “spam” content, or references to other offers, websites, companies, or the pricing of other products.
  • Email addresses, URLs, phone numbers, physical addresses or other forms of contact information.
  • Critical or spiteful comments on others' posts or comments previously posted on the website.

If you wish to share feedback please email

You also acknowledge and agree that Hallmark may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of use; (c) respond to claims that any content violates laws or the rights of third parties; or (d) protect the rights, property or personal safety of Hallmark, the Keepsake Community online site/page, its users, and the public.

For privacy information, read Hallmark Canada's current privacy statement or call 1-844-807-9624. Program subject to change without notice.