Hallmark Canada Purchase Terms

Effective Date:  October 11, 2021

These Purchase Terms apply to all online purchase transactions with Hallmark Canada Properties, except and only to the extent that applicable Subscription Services Terms apply.  These Purchase Terms, including the return/refund policy that is linked to herein, are Supplemental Terms as defined by the Hallmark Canada Terms of Use.

  1. Purchase of Products or Services. Prices, fees, taxes, and charges are shown in Canadian Dollars unless expressly stated otherwise.  You agree to pay all fees, taxes and charges incurred through your purchase of any products or services at the time of purchase and at the rates in effect for the billing period in which such fees, taxes and charges are incurred. Hallmark Canada does not provide refunds or credits if the price for particular products or services previously purchased by you is lowered or is later part of a promotional offer.

  2. Third Party Payment Provider. Payment must be made through our payment gateway providers at the time of placing your order. You will be required to submit your payment details to the relevant third party payment gateway provider, and you may also be required to accept additional terms and conditions in relation to the use of such services. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third party payment provider.

  3. Listed Prices. The strike through or listed price represents a price at which we previously offered the product, or a comparable product, in our stores or online, recently or in a past season or year, or the value of a similar item in the market. It may not represent the price in effect in our stores or online or elsewhere in the market, on any particular day or in every location. 

  4. Returns/Refunds. Products maybe returned, exchanged, or refunded only according to our Return Policy at https://shop.hallmark.ca/pages/return-policy.

  5. Payment Disputes. You must notify us in writing within sixty (60) days, or the dispute period established by your payment card provider, if you dispute any of our charges on that statement, or such dispute will be deemed waived.  Billing disputes should be sent to care@hallmarkcanada.ca.

  6. Limits/Restrictions. We reserve the right, at our sole discretion, to limit the quantity of items purchased or sent per person, per household, or per order, including limiting the number of cards or messages you may send using the Hallmark Canada Properties or the number of recipients to whom you send such cards or messages. These restrictions may be applicable to orders placed by the same account, the same payment card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

  7. Order Cancellation. There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including due to lack of availability, and including after your order has been submitted.  For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.  We may also require additional verifications or information before accepting any order.

  8. Product Information Disclaimer. Occasionally, information on Hallmark Canada Properties may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and/or availability. Hallmark Canada reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after your order has been submitted.  We use reasonable efforts to display as accurately as possible the colors of the products shown on the Hallmark Canada Properties, but because the colors you see will depend on your monitor or device, we cannot guarantee that your screen’s display of any color will be accurate.  We do not offer rainchecks. 

  9. Taxes: Applicable taxes and import duties are based on the final value of your order and the prevailing rates in force in the relevant tax jurisdiction.